Visitor terms and conditions

If you buy a ticket, you consent to Vesalius Museum’s visitor terms and conditions. When visiting the museum or the museum shop, we expect you to be aware of these terms and conditions and comply with them.

These terms and conditions apply to online purchases and to tickets bought at the ticket desk.

The visitor terms and conditions apply to visitors to Vesalius Museum and also to persons or groups who obtain permission to use a room for an event, workshop, meeting, reception, lecture, presentation or another gathering. 

Visitors are obliged to comply immediately with the instructions of the museum staff. In the event of an emergency or evacuation, the visitors must follow the museum staff’s instructions immediately.

Vesalius Museum is operated by KU Leuven, BE0419.052.173, Oude Markt 13, 3000 Leuven and can be contacted at: email hidden; JavaScript is required or on 016 32 15 14 (during museum opening hours).

Access to the museum is only possible with a valid ticket. The museum shop is freely accessible during museum opening hours.

Your visit starts within the indicated time slot, on the day stated on your ticket. Your ticket allows you to stay in the museum for as long as you want to. The museum closes at 17.00 p.m.

If you buy a discount ticket, please present a valid discount card when you visit. If you cannot present such a card, your ticket is not valid.

Tickets cannot be exchanged or refunded.

If you buy your ticket online, you will receive it by e-mail. You don’t need to print your tickets: you can also show them on your smartphone. If you have installed the Ticketmatic app, your tickets will be automatically available in your wallet. 

You can pay online with Bancontact, Mastercard or Visa. In the museum itself, you can also pay in cash.

The last tickets available at reception are sold at 16.00 p.m. The museum closes at 17.00 p.m.

A visit to the museum takes an average of 90 minutes.

If certain things are not accessible, this does not give you the right to a full or partial refund of your ticket.

To ensure the safety of our visitors and to protect the collection, the following rules apply.

General conduct

The following items are not permitted in the exhibition rooms:

• Food & drink
• Means of transport
• Bags larger than 34 x 22 cm
• Large umbrellas
• Bulky coats and jackets
• Items that pose a risk to the safety of people, the collection or the building
• Animals and pets, with the exception of guide dogs and assistance dogs

You are not allowed to touch the exhibited items, display cases or other components of the exhibition unless it is explicitly indicated that you may do so.

The museum may refuse admission to a visitor if:

• The admission ticket is invalid or damaged, or it has been altered
• The visitor is clearly under the influence of alcohol, drugs or similar substances
• The visitor is disruptive or intends to be disruptive
• The visitor wishes to enter the museum on bare feet and/or with a naked upper and/or lower body

Physical or verbal violence, discrimination or other forms of intimidation directed at staff or other visitors will not be tolerated.

Children less than 12 years old must be accompanied by an adult. The adult companions of children or groups are responsible for the behaviour of the people they accompany. If museum staff notice that a group is not adhering to the museum rules, a visit may be cut short.

Vesalius Museum is a no-smoking zone.

If you damage museum items, infrastructure or other goods during your visit to the museum, you must report this to the museum staff. You will be held liable for the damage.

Cloakroom/lockers

Large bags and rucksacks are not allowed inside the museum. Free lockers are available to store your belongings safely. Coats and umbrellas must also be placed in a locker.

Vesalius Museum is not responsible for loss, theft or damage to personal items.

Photography and media

Photos and videos are allowed (without flash), but only for private use and non-commercial private purposes. You must not disturb other visitors to the museum. 

It is also possible that you may be photographed or filmed during your visit for potential use in the museum’s communications. If you object to this, please inform our staff immediately. Please also refer to the privacy policy of KU Leuven.

For professional photo shoots, or filming and photography for commercial purposes, please request permission in advance from email hidden; JavaScript is required.